No. If you have purchased a lounge access through our reservation website, there is no need to have a frequent flier status, or business class of travel to access the lounge.
In addition to your own lounge access, you may purchase access for maximum of 4 additional guests under the same reservation.
You are eligible to enter only the lounge you have made the reservation for.
You are eligible to enter the lounge on the date and time you have specified in your reservation. In the case of purchasing your access at the lounge counter you will be eligible to proceed to the entry right away.
No. You are eligible to enter the lounge you have purchased the access for regardless of airline indicated on your boarding pass.
Different lounge providers have different policies on child access. Please check child access policy for the lounge you are planning to visit.
Please present your lounge reservation alongside your valid boarding pass with same day of travel to be admitted into the lounge. You may be requested at any time to present your identification document.
You must be at least 18 years of age to reserve lounge access. You may be asked for valid identification document at lounge entrance.
Yes. While making a reservation for another individual ensure that their full name corresponds to that in the boarding pass.
Some lounges may provide multiple durations of stay at varying prices. Please check the specific lounge access policy, as well as its operating hours.
Prior to confirming the details of your reservation, ensure that you have confirmed the following:
When satisfied with your selection, you may proceed onto selecting sufficient lounge access for the members of your party (limited to 5). Then proceed to entering the details of your reservation and complete the process by going through payment checkout. Once you finalized, we will send you an email containing the details of your reservation. Please present the reservation email at the lounge entrance to be admitted.
Yes. You may create a reservation for a travel party of up to 5, including yourself.
Yes. You will be guaranteed access to the lounge. However, please note that you must abide by lounge policies, such as dress code or valid identification. Please read https://www.avianca.com/us/en/experience/at-the-airport/avianca-lounges/ for the lounge you wish to visit.
Some lounges may restrict purchase times. When this is the case, you will have to select different date and time for your lounge stay.
Yes. The reservation will require the details of the person who will be presenting access to the lounge staff alongside their boarding pass. Please note that any guests appended to the reservation will only be eligible for entry in the presence of the person under whose name the reservation is made in.
Please check the specific lounge policies regarding child access. Some lounges may offer complimentary access for children. Others may require you to purchase lounge access for each child that is to enter the lounge.
Yes, the prices include taxes.
Your reservation is fully refundable more than 24 hours before you reserved arrival time. However, any fees incurred as part of the online transaction are non-refundable (including currency conversion).
You may modify the following details of your lounge reservation: “First Name”, “Last Name”, “Email Address”, “Flight Number”, “Comments”. Please note that you cannot modify reservation date and time. To change this information, you must cancel and re-do your reservation.
You may cancel your reservation by clicking on “Manage my Reservation” included as part of your reservation confirmation email. Not all cancelations are eligible for refund, please see “Can I get a refund for my reservation?” question.
To be eligible for a refund, the request to cancel your reservation must be made at least 24 hours before the lounge entry time you have selected and purchased. Please note that processing and currency conversion fees are non-refundable.
To be eligible for a refund, the request to cancel your reservation must be made at least 24 hours before the lounge entry time you have selected and purchased regardless of the flight cancellation. Please see Lounge Atlas Terms of Use for more information.
First, please ensure to check the following:
If you are still unable to retrieve your reservation confirmation then please contact us at support@loungeatlas.com with the details on your reservation including: lounge name, reservation date and time, billed amount, the email address you made the reservation with, and reference number. Upon verification, we will re-send your reservation details to the email address you have specified.
If this occurs, please send an email to support@loungeatlas.com with as much detail as possible describing what happened, including lounge name, your approximate time of entry, the name of the agent you spoke with (if known), and the reason you were denied. We will contact the lounge to investigate. Please note lounges have their own terms and conditions for entry, including dress code and conduct which must be followed. Please read https://www.avianca.com/us/en/experience/at-the-airport/avianca-lounges/.